No Hassle Return Policy:
All columns, capitals, and bases are made to order and are not returnable unless otherwise specified in the product details of the item purchased. Those products that are returnable may be returned within 15 days of the ship date. Upon receipt and satisfactory inspection of your products, you will be refunded for the cost of the product less a standard 20% restocking fee.For any products where custom work was requested for alterations prior to shipping (example: split columns or split capitals and bases) there are are no returns permitted.
All returns require a return authorization number which may be obtained by emailing firstname.lastname@example.org. Please contact us for this number before shipping any merchandise back. All Returns should be carefully packed and insured and must be freight prepaid. COD returns will not be accepted, and any shipping charges related to returns or incurred by Crown-Molding.com in the original order are non-refundable.
Unless otherwise Specified, returned merchandise must be in original, unmodified, saleable condition.
It is the responsibility of the purchaser to inspect all packages being received. Damaged packages should be refused for delivery so that Profile Supply may then make suitable arrangements for their return and replacement.Exclusions:
Crown-Molding.com warrants its products against defects in materials and workmanship for a period of five years from the date of purchase. The purchaser and installer must have inspected each and every part prior to installation. Any defects that could have been discovered by appropriate pre-installation inspection are not covered after installation has occurred. This Limited warranty only covers materials that have been handled and installed utilizing recognized standards within the industry as they would apply and including but not limiting any additional instructions contained within this publication. Crown Molding maintains the right to first have any parts covered by warranty inspected while determining in it’s own discretion whether or not the parts are defective. Crown Molding will repair or replace parts determined by them as defective if returned freight prepaid to Profile Moldings at their manufacturing facility in Surrey British Columbia. Alternative arrangement may be made at the discretion of Profile Moldings for US customers. Crown Molding will not be liable for incidental or consequential damages such as, but not limited to, labor, finishing, parts damaged by freight carriers, freight charges, installation, lost profits, lost sales or the like. It is the purchasers’ responsibility to ensure that products conform to local building codes.
Columns: Crown-Molding.com and its column manufactueres warrants its fiberglass poles and columns to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase when used under conditions acceptable to their design. Liability under this warranty is limited to the replacement or repair of the pole at the manufacturing facility. Crown-Molding.com assumes no responsibility or accepts any expense for the removal, re-installation, or freight charges for the return of the product. In no case shall Crown-Molding.com be liable for consequential, special, or indirect damages. All sales are subject to the terms and conditions of Crown-Molding.com.