Frequently Asked Questions
You can also check out our F.A.Q. topics below for answers to common concerns and questions.
Once your order has shipped (which is usually 2-4 days after the order is processed, or 5-7 days for Fypon products), we will e-mail you a tracking number. You can check the status of your shipment through your My Account log-in on Crown-Molding.com or through the website of your shipment’s carrier (USPS, UPS, or FedEx) using your provided tracking number. Please note that expedited shipping shortens only your actual shipment time, not the time it takes to process your order before shipment.
Due to the size and nature of many of our products, it is the customer’s responsibility to be available for the delivery of his or her order. Delivery details are arranged directly with the carrier and may include additional fees for delivering orders inside or around a building. We ask that our customers immediately inspect their products for potential damage that may have occurred during shipping.
Be sure to examine your products themselves and not just the packaging, which may show normal signs of wear from transit. If you discover product damage, you may refuse the delivery or file a claim within 72 hours for damage and/or discrepancies. Contact our customer service team immediately for assistance with damage claims.
Most of Crown-Molding.com products specify each individual return policy on each products page. Crown-Molding.com works with dozens of warehouses to get you the best pricing and shipping times, each warehouse has specific return policy and procedures therefore an RMA MUST be requested and approved. Any returns without an RMA will not be honored. All returns MUST have a written request emailed to email@example.com. Crown-Molding.com works with dozens of warehouses to get you the best pricing and shipping times, each warehouse has specific return policy and procedures therefore an RMA MUST be requested, approved & marked on EVERY package. Any returns without an RMA will not be honored, no exceptions. Any order that hasn’t shipped or isn’t being manufactured and that can be cancelled without a re-stock can be done with a 5% fee (merchant fees and admin fees)
All Fiberglass & Royal Stone Columns are made to order and are not returnable or cancellable once in production. All caps & bases in Fiberglass and Aluminum are considered custom and can’t be cancelled or returned once they are in production. Fiberglass Pergolas that are standard sizes and standard white finish can be returned for a 25% re-stock minus original freight and return freight, any colors other than white can’t be returned. All standard Fypon polyurethane products can be returned for a 25% re-stock minus original freight and return freight. Any custom made Fypon products (extend lead-times more than 5-7 business days) can’t be cancelled or returned (see each item description to determine if custom). All Afco products are custom and can’t be returned. All Ekena Polyurethane products can be returned for 25% re-stock minus original freight and return freight. All PVC Column Wraps can be returned for 25% re-stock minus original freight and return freight. All Faux Wood Beams are made to order and can’t be returned. All Vinyl Arbors, Pergolas, & Trellis can be returned for a 25% re-stock minus original freight and return freight. Any items not covered within this written policy must be checked by customer prior to ordering if the specific return policy is not marked on the individual page. NO returns will be accepted after 20 days of shipping the order.
We charge your credit card at the time the order is placed. If your order is sent in multiple shipments, your card will be charged the full total one time. We do not split the charges with each shipment.
- American Express
Applicable sales tax will be charged on total merchandise, including shipping & handling fees, where applicable, for orders shipped to: IL, CA.
For purchases made in Canada, we collect duty and taxes where applicable.
We charge your credit card at the time of order placement. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
If your order is sent in multiple shipments (either to the same destination or to different destinations), your credit card will be charged only once.
Send us an email
We love hearing from our customers! If you need assistance in selecting a product or if you have any questions about your order, please reach out to us by calling 1-888-610-5990 or e-mailing us at firstname.lastname@example.org. We are available from 8 a.m. to 5 p.m. Monday through Friday and return all after-hours messages within one business day.