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Crown-Molding.com Shipping and Return Policies:


TRACKING YOUR ORDER:
Tracking numbers are assigned to packages on the day that they depart which, unless otherwise stated is typically within 2 to 4 business days of the order being processed (most Fypon items take 5-7 days: check the item you are ordering for specific details). updated shipping or tracking information will appear on our website under My Account as long as you have registered as a new customer and not as a guest.
Tracking availability may vary depending on the shipping method selected during checkout and the carrier that is delivering your order.
There are several ways to track the status of your order:

  • Check your email. The email address you provided during checkout allows us to provide information about the status of your order.
  • Visit the website. Sign In to your account to view order history, tracking information, and information about past orders 24 hours a day.
  • Contact us. If you still have questions about your order, contact Customer Service.

Once your order has shipped, we will email you a tracking number.

Orders that are not sent by Post are usually sent through UPS

To track your order go to www.UPS.com and insert your tracking number where instructed to do so.

For some larger orders, we use alternative services which would therefore be listed in your tracking information.


The status of your order is supplied by crown-molding.com and applies to your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (UPS, FedEx or the like) that may provide tracking information until your order is delivered. The tracking information is accessible at any time by entering the My Account section of the web site when it becomes available.

 

Additional "Expedited" freight prepaid: If you have paid additional funds for a more expedited method of delivery, this is for the in transit shipping portion of your order only. The expedited freight begins once the order is processed and has left the warehouse. The time specified in the individual listings are still necessary in order to prepare your order for departure.

 

RECEIVING YOUR ORDER:
It is the customers responsibility to be available or make alternative arrangements for the delivery of their order. crown-molding.com and it's affiliates are not responsible for orders that are undeliverable from a failure on the part of the customer to return calls to the freight company or to agree to make necessary arrangements (typically required for larger orders) to receive the products being shipped.


 

Unless other arrangements are made and paid for by the customer, freight is charged on a "Curbside Delivery" basis. Additional services for detailed "inside" or "around the back" deliveries will be made at an additional cost to the customer.
 


 

Once your order has arrived, immediately inspect the package for potential damage that may have occurred during shipping. Carefully inspect the packaging and the contents of the package. It is normal for the box to show some wear; however, if additional damage has occurred:

  • You may accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact Customer Service immediately to report the damage. Please have your order number available when you call.
  • If there is extensive damage to the carton, refuse the order and contact Customer Service immediately so we may  make arrangements for the replacement of the order. Please have your order number available when you call.
  • If you have accepted the order and noted damage, later discovering that there was damage to the products inside, please contact us with item codes and quantities of the items damaged. You may be required to package these items up for return; however, digital photos will often assist in determining if this is necessary or not.

  • CLAIMS FOR DAMAGE/ OR DISCREPANCIES. You have 72 hours, from the date of delivery, to inspect your order for damage or discrepancies. Claims made after 72 hours of cannot be accepted.

RETURNING YOUR ORDER:
Unless otherwise specified in the product details of the item purchased, all of our products may be returned without reason within 15 days of the ship date. Upon receipt and satisfactory inspection of your products, you will be refunded for the cost of the product less a standard 20% restocking fee.For any products where custom work was requested for alterations prior to shipping (example: split columns or split capitals and bases) there are are no returns permitted.

All returns require a return authorization number which may be obtained by emailing
sales@crown-molding.com . Please contact us for this number before shipping any merchandise back. All Returns should be carefully packed and insured and must be freight prepaid. COD returns will not be accepted, and any shipping charges related to returns or incurred by Crown-Molding.com in the original order are non-refundable.

Unless otherwise Specified, returned merchandise must be in original, unmodified, saleable condition.

It is the responsibility of the purchaser to inspect all packages being received. Damaged packages should be refused for delivery so that crown-molding.com may then make suitable arrangements for their return and replacement.

FEEDBACK
We would love to get some feedback:
Once you have received your product, let us know how your experience in dealing with us turned out.
You can email any comments along with any photographs of your project to sales@crown-molding.com

Disclaimers: Please note that delivery times are estimates only and are not guaranteed, due to circumstances out or our control. Please bear this in mind when arranging appointments for decorators, installers or carpenters.

Short Shipments: In the unlikely event that an item is missing from an order when it arrives; upon notification from the customer, we will do our best to ship out any missing pieces immediately by the same method chosen for the original shipment.


FREE SHIPPING POLICY

Valid only for the Lower 48 States.

On any order specifying free shipping to the Lower 48 United States.

Available only to United States residents and Businesses. Valid only on orders placed and paid for based on the web special pricing at the time of order. Not valid with other offers or specials except for the "Web Price Discount". All orders that are shipped free by crown-molding.com will be shipped by ground using the quickest, most economical method of delivery with the intention of a delivery time being no more than two weeks from the ship date.